Payments- We accept all major credit/debit cards aswell as direct Paypal payments.
Refunds + Returns -
Great care is taken in packaging your MONTI shape. In the unlikely event that your order is damaged on arrival we request photographic evidence before making contact via the'contact' page with your name, the address the order was shipped to and order reference number. An email will be sent to you containing necessary information for the next steps for a refund or replacement piece.
Exchanges are only offered within the UK.
If you wish to exchange an undamaged item for one of the same value, a new item will be sent as soon as the original has been returned, unused and in its original packaging. Please note costs for returning an item are not covered. If you wish to exchange an item for a higher value the difference must be paid before your new item can be dispatched.
All damaged and exchanged items must be returned to us within 7 days of receipt. Refunds and exchanges are not accepted on non full price items.
All items are made to order and have a 1-2 week production time before shipping.
All items are made to order so shipping times may vary.
I aim to have your order with you within 1-3 weeks from production to shipping. You will notified by email as soon as your MONTI has been dispatched. Postage for any one item is £5.50 using Royal Mail 2nd class recorded delivery. Any additional item ordered in the same transaction is an extra £1.50 per item due to the increase in weight and the fragility of the package.
Please allow between 3-4 weeks for international orders to arrive. You will be notified via email as soon as your MONTI order has been dispatched along with the tracking number for your order. I try to have your shapes with you as swiftly as possible.
All customers are responsible for any custom charges or import taxes which may incur with your delivery. Unfortunately these additional costs cannot be refunded to you. Please be sure to check for additional charges before making a purchase.
If you would like to receive your orders in time for Christmas please make sure you place your order by the following dates -
UK- 15TH December
NON UK - 9TH December
All orders are sent via Royal Mail so these dates are based on their Christmas posting date recommendations. Please take into consideration that each piece is handmade so this will enable enough time for production and postage and avoid disappointment if you are buying Christmas gifts!
Please note any orders placed after these dates will arrive in the New Year.
Your MONTI experience should be as simple and enjoyable as possible so if you have any queries or need any additional information please don't hesitate to contact Dee Monti firstname.lastname@example.org.